TYKMA Electrox Warranty Notice

Tykma warrants to the Buyer that the Equipment will be free from defects in material and workmanship under normal use and service for a period applicable to the specific Equipment as set forth in the chart below, beginning on the date of receipt by Buyer.  THE ABOVE IS THE SOLE WARRANTY MADE BY TYKMA REGARDING THE EQUIPMENT.  TYKMA DISCLAIMS ANY AND ALL OTHER EXPRESS AND IMPLIED WARRANTIES IN ANY WAY RELATING TO THE EQUIPMENT AND/OR PARTS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

1. What does this warranty cover?

Any defects in workmanship or malfunctions during the specific warranty coverage period as defined in this document.

2. When does the warranty start?

Warranty starts upon receipt of your product and expires after the time period listed in the chart below.

3. What will TYKMA Electrox do?

TYKMA Electrox will cover repair and/or replacement of any defective or malfunctioning component/s during the warranty period. TYKMA Electrox covers all parts and bench time/labor at the TYKMA Electrox factory only. Onsite repair at customer’s facility may require additional travel and onsite repair charges.

4. What is not covered by this warranty?

Any problem that is caused by abuse, misuse, or an act of God (such as a flood) are not covered. Failure to conduct proper maintenance or issues caused by environmental issues (excessive heat, debris or moisture) may void your warranty.

Product Warranty Periods                                                                                          

System Warranty Period
Minilase Brand Products 36 Months
Zetalase Brand Products 36 Months
Vereo Brand Products (excluding CO2 and UV) 36 Months
Vereo and ZXL CO2 Products 36 Months on Workstation Components / 24 Months on Laser System Components (Scanning System/Cabling) excluding CO2 Laser Source / CO2 Source has a warranty of 12 months
Vereo and ZXL UV Products 36 Months on Workstation Components / UV Source and Laser System Components (Source/Resonator/Scanning System/Cabling) have a warranty of 24 months
Scorpion and Scorpion Rapide Products 36 Months
EMS Brand Products 36 Months
Dial Index Products 36 Months
Integrated Workstation Accessories(Axis upgrades, rotary devices, etc.) 36 Months
Custom or Build to Order Workstations 12 Months
Fume Extraction Units (Fumex, Bofa, TBH) 12 Months
  • F-Theta focal lenses are not covered by warranty.
  • TYKMA Electrox does not warranty any custom or add-on third party accessory beyond Manufacturer’s warranty.
  • Travel time and onsite service are not included by warranty.

To request warranty coverage or report a defect under warranty, please contact TYKMA Electrox in writing at:

TYKMA Electrox Service Group

PO Box 917

Chillicothe, OH 45601

+1 740 779-9918

customerservice@permanentmarking.com

ALL WARRANTY CLAIMS MUST BE SUBMITTED IN WRITING BY BUYER TO TYKMA WITHIN THE APPLICABLE WARRANTY PERIOD AND WITHIN THIRTY (30) DAYS OF DISCOVERY OF DEFECT, OR THE CLAIM WILL BE DEEMED WAIVED.  THE OBLIGATION OF TYKMA SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT EX WORKS FACILITY DESIGNATED BY TYKMA (EXCLUDING SHIPPING COSTS, TO BE PAID BY BUYER), OF THE EQUIPMENT OR SUCH PARTS WHICH TYKMA DETERMINES WERE DEFECTIVE IN MATERIAL OR WORKMANSHIP UNDER NORMAL STORAGE, USE AND SERVICE.  THIS WARRANTY APPLIES ONLY TO NEW EQUIPMENT AND PARTS AND EXPRESSLY EXCLUDES WEAR PARTS.  THIS WARRANTY SHALL NOT APPLY TO ITEMS MANUFACTURED BY OTHERS ATTACHED TO THE EQUIPMENT AND/OR PARTS, AND BUYER’S RECOURSE FOR DEFECTS IN SUCH EQUIPMENT AND/OR PARTS OF OTHERS SHALL BE EXCLUSIVELY AGAINST THE MANUFACTURER OF THE EQUIPMENT AND/OR PARTS UNDER THE TERMS OF THE TYKMA’S WARRANTY.  THIS LIMITED WARRANTY DOES NOT APPLY TO FAILURES OR DEFECTS OF THE EQUIPMENT COMPONENTS, AND/OR PARTS (INCLUDING WEAR PARTS) DUE TO ORDINARY WEAR AND TEAR, NEGLECT (INCLUDING BUT NOT LIMITED TO IMPROPER MAINTENANCE AND STORAGE), ACCIDENT, IMPROPER INSTALLATION OR OPERATION, OR MODIFICATION NOT AUTHORIZED IN WRITING BY TYKMA (INCLUDING BUT NOT LIMITED TO USE OF UNAUTHORIZED PARTS OR ATTACHMENTS).  ANY ALTERATION OR MODIFICATION OF THE EQUIPMENT, OR ATTACHING OF ANY PARTS OR EQUIPMENT NOT MANUFACTURED BY TYKMA OR NOT INTENDED TO BE ATTACHED TO THE EQUIPMENT, OR MAINTENANCE, USE OR OPERATION OF THE EQUIPMENT CONTRARY TO TYKMA’S INSTRUCTIONS, OR OPERATION OF THE EQUIPMENT WITHOUT PROPER, TYKMA-APPROVED TRAINING, SHALL AUTOMATICALLY VOID THIS WARRANTY. THIS LIMITED WARRANTY SHALL EXTEND ONLY TO THE BUYER AND IS NOT ASSIGNABLE.  THE EXCLUSIVE REMEDY OF BUYER UNDER THIS WARRANTY OR OTHERWISE IN CONNECTION WITH THE EQUIPMENT AND FOR PARTS, SHALL BE REPAIR OR REPLACEMENT OF THE EQUIPMENT AND/OR PARTS IN ACCORDANCE WITH THIS PARAGRAPH, IN TYKMA’S DISCRETION

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Please see the Tykma, Inc. General Terms and Conditions of Sale for other rights, remedies, and limitations applicable to the Equipment.