The Customer Comes First
At TYKMA Electrox, our number one focus is the relationship with our customers, as we aim to make things simple. From the initial contact through the installation of your laser system and beyond, we strive to provide a personalized, consultative approach to meeting your application needs.
Remote service is always free of charge. Have a simple question or need training? Give us a call anytime to speak to our laser support technicians. Our emergency service line is available 24/7, 365 for clients running production around the clock.
Need onsite assistance? Our team of technicians is available to deploy onsite for troubleshooting, repairs, maintenance, and training. In addition, we have an in-house repair center and stock all major spare parts to get your laser back into production as quickly as possible.
Need additional support?
We also offer the following services:
- 24/7, 365-days-a-year emergency support phone line
- Online remote programming and troubleshooting assistance via secure support software
- Application and programming assistance
- Preventive maintenance and critical response agreements
- Loaner and rental laser systems
370 Gateway Dr
Chillicothe, OH 45601
Phone: (740) 779-9918
The Absolute Best Customer Service Around
The lasers we have purchased from TYKMA Electrox are very well engineered and nicely finished products. They require little maintenance and are very easy to use. The sales and service support are excellent. The few issues we have had were resolved online in minutes with a TYKMA Electrox technician. They make it easy.
It has been a little over three years now since we purchased your product. It has been one of the best purchases we have ever made. We are happy with the product and don’t really see a need to replace it.
The TYKMA Electrox Minilase 20W fiber laser has been a great asset for us. We were able to quickly migrate our production from older laser technology to the Minilase. It produces a higher-quality mark in less time. We run the machine two shifts per day and it is a key resource in our production process. I wish all of our equipment acquisitions were so productive in such a short time.
We Partner with You
To develop solutions, solve problems, and create efficiencies.